Why'd I Rather Be Punched in the Testicles Than Call Customer Service

About hold music:  Once when I was on hold the hold music came straight from the radio.  It sounded like someone was holding the phone up to a radio.  Anyway, I would hear a person speak and I would get excited because I thought I'd finally got through to a customer service rep, but no, it was always just the DJ.  And then the commercials.  There is nothing more annoying than being on hold and having to listen to commercials.